We are located in Wilmington, North Carolina and are a manufacturing facility only. Our insurance does not allow customers on our property due to the high speed and dangerous equipment we use to fabricate and create your Beach Mule and the fact that we do not have a storefront or showroom portion on our facility. Please view our videos on our social media as we have plenty that show our actual facility as our products are being made. We plan to have large retail stores on the east coast of the US stock the Beach Mule soon for an in person customer experience. We also offer free shipping for every Beach Mule, regardless of how far, or close, in the US. We offer international orders on our Shop tab, where you can purchase the shipping fee directly through us with our discount, separate from your Beach Mule. Please note: any video of the Beach Mule working or showing any of its functionalities can be found on our social or on our website. We are proud to be a small, American-made business that is local to Wilmington, NC. We pride ourselves on the way this product has turned out and we are thankful for those who made it possible. You can rest assure that we work hard and provide a top quality beach cart, helping to make your beach days effortless.

1. How long does it take to arrive when I place my order? It takes 1-2 weeks for your order to arrive, depending on the demand and workflow of the shop.

2. How much does shipping cost?

Shipping is FREE. However, there is a charge for packing and shipping supplies.

3. Are the batteries and charger included with purchase?

No, the batteries and chargers are NOT included with purchase. However you may purchase these on amazon or anywhere you can find compatible batteries. The Beach Mule is compatible with any 20v Dewalt lithium drill batteries, but also can work with any most drill battery brand that is within 18v-20v. Amazon has adapters for most drill battery brand to DeWalt. 20v DeWalt 6amp hour drill batteries (2) have been tested up to 10 miles of battery life with the cart being loaded are 120lbs.

4. General cart information

The Beach Mule weighs 35lbs unloaded and can haul up to 300lbs! It is collapsible and you can find the instruction in our customer care portal at the top of our website. While the cart does not come assembled, You will receive a QR code in you Beach Mule package, and when you can the code, it will take you to a step-by-step instructional video on how to assemble your Mule. The main questions we get are regarding the type of tires we use and how the throttle works. We use Balloon beach tires (they are inflated with air). Regarding the throttle, it is fairly simple. The Beach Mule has a variable thumb throttle that will match your speed as you walk. The more you push down, the faster it goes. Please note: DO NOT full throttle the mule, as it is a safety concern.

We no longer offer accessories through our shop. This is due to the fact that we have directed all of our efforts into producing solely our flagship product, the Beach Mule: Electric Beach cart as a standard option. However, there is great news! Most of the customizations and add ons that our customers desire are easily sourced and ship quicker when purchased direct from Amazon or local boating stores. We will be coming out with recommended Amazon buys and add-ons for your Beach Mule 2025 on our website soon, so stay tuned!

When it comes to lead times, it is typically 1-2 weeks from the date of purchase. Now, it is important to note that this is dependent on the shop workflow and the volume of orders. Once we build up inventory, this may change and the lead times could be more accurate or quicker, you never know!

We offer FREE SHIPPING for every Beach Mule, regardless of how far, or close, in the US. We offer international orders on our Shop tab, where you can purchase the shipping fee directly through us with our discount, separate from your Beach Mule. Please note: any video of the Beach Mule working or showing any of its functionalities can be found on our social or on our website.

Due to our warranty policy and the fact we are a small manufacturing business where all parts are made by hand and we do not have a warehouse full of product as all orders are made by hand, we have terms and conditions that we allow all customers to review before checking off a signature at the checkout screen. The agreement keeps both parties safe in the fact that a Customer Care policy is agreed upon that covers replacement parts and that this is the way we are able to service our ideal client. Due to the fact that we are a small business who uses funds to operate and everything here is made to order and by hand, all sales are final and we do encourage all customers to read thoroughly and understand what they are buying before clicking purchase. Feel free to choose from any of our videos, social or our very knowledgeable AI for any questions on operation or for more details on the Beach Mule!