It takes one to two weeks for your order to ship once you place your order. Depending on the volume of orders our shop gets the shipping may change.

At The Beach Mule, shipping is free for all orders! However, customers are responsible for covering the cost of packaging and materials. This ensures that your items are securely packaged and arrive in excellent condition. The exact cost for packaging and materials will be displayed at checkout, so you know exactly what to expect before completing your purchase.

No, the batteries and chargers are NOT included with purchase. However you may purchase these on amazon or anywhere you can find compatible batteries. The Beach Mule is compatible with any 20v Dewalt lithium drill batteries, but also can work with any most drill battery brand that is within 18v-20v. Amazon has adapters for most drill battery brand to DeWalt. 20v DeWalt 6amp hour drill batteries (2) have been tested up to 10 miles of battery life with the cart being loaded are 120lbs.

It takes one to two weeks to ship once your order is placed. This may change due to the volume of orders our shop gets.

1. How long does it take to arrive? 1-2 weeks from when you place your order.

2. Do we ship worldwide? Yes! All you need to do is fill out an international shipping quote

1. Is the Beach Mule battery powered? Yes

2. What kind of batteries does the beach mule take? 20v lithium drill batteries.

3. Is the Beach Mule compatible with dewalt style drill batteries? Yes

4. Are the batteries included with the purchase of a Beach Mule? No, the batteries and chargers are NOT included with purchase. However you may purchase these on amazon or anywhere you can find compatible batteries. The Beach Mule is compatible with any 20v Dewalt lithium drill batteries, but also can work with any most drill battery brand that is within 18v-20v. Amazon has adapters for most drill battery brand to DeWalt. 20v DeWalt 6amp hour drill batteries (2) have been tested up to 10 miles of battery life with the cart being loaded are 120lbs.

5. How long do the batteries last? The drill batteries have up to 10 miles of battery life with the cart being loaded at 120lbs.

1. How much does the Beach Mule weigh unloaded? 35lbs

2. Can I customize my Beach Mule? Yes! Fill out a custom order form with all your cart specifics under the shop tab on our website, and we will get back with you ASAP. (Also ask about different attachments we can do!)

3. Is the Beach Mule collapsable? Yes

4. Does the Beach Mule come assembled? No

5. How do I assemble the Beach Mule? You will receive a QR code with your Beach Mule, and when you scan the code, it will take you to a step by step instructional video on how to assemble your mule.

6. How does the throttle work? The Beach Mule has a variable thumb throttle that will match your speed as you walk.

7. What kind of tires come with the Beach Mule? Balloon beach tires

I apologize for the inconvenience you are experiencing with your mule. In regards to the resolution process, please visit our website and navigate to the "Customer Care Portal" tab. Kindly complete the form provided, which will enable our shop technicians to thoroughly assess the issue and initiate the necessary repairs promptly.

Please be aware that completing a CCR form is required through our insurance policies. If a CCR is not completed, we will be unable to assist or validate the warranty. Once you have submitted the form, it typically takes 5-7 business days for our technician to review and resolve the issue properly. CCRs are processed in the order they are received, alongside our weekly orders.

Rest assured, once your case has been evaluated, we will promptly contact you to discuss the next steps in resolving the issues with your mule.

We no longer offer custom builds for a single unit, and have a minimum order quantity of 3 units for customized builds. This is due to increse build time and manufacturing cost improvements on our main offering, the Beach Mule HD: Electric. Thank you!